Privacy Policy
WashPay collects only the information reasonably needed to respond to inquiries, manage laundry service requests, communicate with customers, process orders, and improve service quality.
Information we collect
When you contact us or submit a booking request, we may collect your name, phone number, email address, pickup window, service preferences, neighbourhood or address details, laundry notes, and related communications.
How we use information
- To respond to inquiries and booking requests.
- To arrange pickup, delivery, wash & fold, or commercial laundry service.
- To send service updates, receipts, reminders, or operational messages.
- To maintain records needed for customer service, billing, safety, and legal compliance.
Consent and communication
By submitting a request, you consent to being contacted about that request. Promotional messages, if used, should only be sent where permitted by Canadian anti-spam laws and with an appropriate unsubscribe method.
Sharing
We do not sell customer personal information. Information may be shared with service providers only where needed to operate the website, process communications, manage orders, or comply with legal obligations.
Security
No website form is a secure place for payment card numbers or sensitive personal information. Do not submit card numbers, banking details, health information, or passwords through the contact form.
Access and corrections
You may request access to your information or ask for corrections by contacting privacy@washpay.ca.
Contact
WashPay Modern Laundry
714 York Street, London, ON
privacy@washpay.ca ยท +1 (877) 707-1733